IT의 신

WHAT IS ITIL 4? ITIL 4, released in 2019, is the latest edition and fourth major update of the world’s most recognized and adopted Service Management framework. ITIL 4 builds on previous versions of ITIL but includes new content such as: • The Service Value System and Service Value Chain Concepts • 34 ITIL practices • Enterprise Service Management • Digital business and digital technology • High..

Function(기능=조직) = Organization(조직) A team or gorup of people and the tools they use to carry out one or more process and activities Role(역할) A set of responsibilities, activities and authorities assigned to a person or team RACI model Models would be most useful in helping to define an organizational structure Responsible : 수행하는 책임 Accountable : 승인, 결재, 관리 Consulted : 협의 Informed : 정보의 공유 및 제고 S..