ITIL (IT Infrastructure Library)

Function(기능=조직)

= Organization(조직)

A team or gorup of people and the tools

they use to carry out one or more process and activities

 

Role(역할)

A set of responsibilities, activities and authorities assigned to a person or team

 

RACI model

Models would be most useful in helping to define an organizational structure

Responsible : 수행하는 책임

Accountable : 승인, 결재, 관리

Consulted : 협의

Informed : 정보의 공유 및 제고

 

 

Service 서비스 개념

- Delivering value to customers, without the ownership of specific cost and risks by facilitating outcomes custormers want to achieve.